At Custom Tech Forge, we take great pride in the quality of our PC's and we are committed to providing our customers with exceptional service. If you are not completely satisfied with your purchase, please review the following policy to determine if you are eligible for a refund or exchange.

Right to Cancel Order 

You have 14 days from receipt of your computer to inform us that you wish to return it for a full refund. You then have a further 14 days to return the item to us. The item must be unused and sent back in its original condition and in the original packaging. Repayment will be sent to the same bank account that payment was made from within 7 days of receiving the item back. You will be responsible for the cost of posting the return and we suggest you use tracked or signed for post to ensure safe delivery.

PC Damaged on Arrival 

If in the unlikely event your computer arrives defective or damaged you may return it within 31 days of the original purchase date for a full refund. Alternatively, you can choose another item on our site of equal or lower value and if lower, we will refund the rest

Our 500 Day Guarantee 

If your computer becomes damaged due to wear and tear or accidental damages, you may contact us anytime with a photo of the damage and receive a replacement. We will ask you to return your damaged item first. We cannot replace any items where the damage has been caused by negligence.

Returns Postage Costs 

You will be responsible for the cost of posting the return item, unless it was defective or damaged when received. We suggest you use tracked or signed for post to ensure safe delivery. If you have requested a replacement item we will cover the cost of posting this out to you once, any subsequent replacements will be at your own expense. If your item is defective or damaged when received we will cover the cost of you returning it.